Shipping policy

Preparing your order

Every Vitamoon order is carefully prepared at our warehouse in France. Once your payment has been confirmed, your order is processed within 24 working hours.

Orders placed on Friday after 9 am or on a public holiday are processed on the next working day.

Delivery in mainland France

We work with two delivery options to give you the flexibility that suits you:

• Colissimo — home delivery or delivery to a post office

• Pick-up point — collection from the pick-up point of your choice

Delivery costs are calculated automatically based on the weight of your order and your delivery address. The exact amount is shown to you before you confirm your order.

International delivery

Vitamoon ships worldwide. For deliveries outside France, we use the carriers DHL, FedEx and Colissimo International, depending on the destination.

Delivery costs and times vary depending on the destination country and the weight of your order. The exact amount is shown to you at checkout, before you confirm anything.

Any customs duties, import taxes or administrative fees specific to the destination country are payable by the recipient. Vitamoon cannot be held responsible for delays caused by customs checks.

Tracking your order

As soon as your parcel is shipped, you automatically receive a confirmation email containing your tracking number. You can follow your order directly on the relevant carrier's website.

Failed delivery attempt

If you are not at home at the time of delivery, each carrier has its own redelivery or holding solution. Check the tracking email you received to see the options offered by your carrier.

Incorrect delivery address

Did you enter an incorrect address? Contact us immediately at contact@vitamoon.fr with your order number.

If your order has not yet been shipped, we will do our best to correct the address before dispatch. Once the parcel has been collected by the carrier, we cannot guarantee that it can be redirected, although we will do everything we can to help you.

We recommend that you carefully check your delivery address before confirming your order.

Parcel not received

If you have not received your order within the stated time, contact us at contact@vitamoon.fr. We will open an investigation with the carrier as quickly as possible.

For parcels marked as delivered but not received, please see our [Refund policy], which sets out the applicable conditions.

Any questions?

Our team is available at contact@vitamoon.fr. We are committed to answering you carefully and as quickly as possible.